Summary: Before any solar provider can receive enquiries, Solar Relay checks and records their business identity, ABN, licences, accreditation, insurance, service postcodes, complaints contact and warranty information. Checks are reviewed at least every 12 months. Verification means credentials were checked — it is not a guarantee of workmanship.
What we check and record
A provider is only described as "verified" once Solar Relay has checked and recorded all of the following:
- Legal business identity — registered entity name and trading name
- ABN — current and matching the entity
- Relevant state contractor licence for each state the provider services
- Electrical contractor licence
- SAA accreditation (Solar Accreditation Australia) where applicable
- Public liability insurance — current certificate of currency
- Service postcodes — the areas the provider actively services
- Complaints contact — a working channel for homeowner complaints
- Warranty information — the provider's product and workmanship warranty terms
How often checks are reviewed
- All credentials are checked at onboarding, before any enquiry is shared
- Credentials are re-reviewed at least every 12 months, and insurance at each certificate expiry
- Providers must tell us within 5 business days if a licence, accreditation or insurance lapses or changes
- Homeowner complaints are logged against each provider and can trigger an early re-review, suspension or removal
What verification is — and isn't
Verification confirms that a provider's credentials were current and recorded at the time of checking. It is not a guarantee of workmanship, price, savings or service quality, and it does not make Solar Relay a party to your installation contract.
Solar Relay performs basic credential checks, but homeowners should review the provider's quotation, licence, warranties and reviews before signing.
You can check electrical licences with your state regulator and accreditation with Solar Accreditation Australia.