Installer Partner Agreement

1. Parties and acceptance

This agreement is between Mars Digital Pty Ltd trading as Solar Relay ("Solar Relay", "we") and the solar provider identified in the onboarding form ("Provider", "you"). By completing onboarding, accepting this agreement in writing, or purchasing a Lead, you agree to this agreement, the Lead Validity & Credit Policy and the Data Handling Agreement, which together form the whole agreement.

2. Provider eligibility

To receive Leads you must at all times:

• Be a legally registered Australian business with a current ABN
• Hold the licences and accreditations in clause 3
• Have passed Solar Relay's verification checks under the Provider Verification Policy
• Maintain a complaints contact and provide accurate warranty information for your products and workmanship
• Notify us within 5 business days if any eligibility detail changes (licence lapse, insurance change, ownership change)

3. Licence and insurance obligations

• Relevant state contractor licence for each state you receive Leads in
• Electrical contractor licence for electrical work you perform or supervise
• SAA (Solar Accreditation Australia) accreditation where applicable to design and install work claimed under government schemes
• Current public liability insurance (certificate of currency provided to Solar Relay on request)

You must provide evidence of the above on onboarding and whenever we reasonably request it. Lapsed credentials result in immediate suspension of Lead delivery.

4. Shared and exclusive lead definitions

• Shared Lead: a verified homeowner enquiry provided to a maximum of three (3) Providers in total. Solar Relay records each recipient and will not exceed three.
• Exclusive Lead: a verified homeowner enquiry provided to one Provider only.

Each Lead includes the verified enquiry details relevant to the homeowner's request. Lead validity criteria and credit rules are in the Lead Validity & Credit Policy.

5. Pricing and GST

• Lead prices are as published on our pricing page or agreed with you in writing (including volume rates)
• All prices are in Australian dollars and are exclusive of GST unless stated otherwise; GST is added where applicable and shown on tax invoices
• We may change prices with reasonable notice; changes apply only to Leads delivered after the change

6. Payment terms

• Leads are invoiced per delivery or on an agreed billing cycle, with a valid tax invoice
• Invoices are payable within 7 days unless otherwise agreed in writing
• Approved lead credits are applied against your next invoice (see Lead Validity & Credit Policy)
• We may pause Lead delivery while any invoice is overdue

7. Postcode allocation

• You nominate the postcodes you service; we deliver Leads only within your allocated postcodes
• Postcode allocations may be exclusive or shared depending on your plan and area demand
• You may update your postcodes with notice to us; changes take effect for subsequently delivered Leads

8. Contact standards

When contacting a homeowner you must:

• Make first contact promptly, and only through permitted channels (phone, SMS or email to the details supplied with the Lead)
• Identify your business and state that the homeowner requested solar quotes through Solar Relay
• Contact only at reasonable hours, respecting any preferred contact time noted on the Lead
• Never use pressure-selling tactics, misleading claims about price, savings or rebates, or misrepresent your relationship with Solar Relay
• Stop all contact immediately if the homeowner asks, or if we notify you that consent has been withdrawn

9. Data restrictions

Lead data is confidential personal information. You must handle it strictly in accordance with the Data Handling Agreement, including: using it only for the specific quote request, restricting staff access, protecting it from unauthorised access, deleting it when no longer required, and reporting any data breach to us promptly.

10. No resale or onward sharing

You must not sell, rent, trade, publish or share any Lead or homeowner data with any third party (including related companies, marketing agencies or other installers), except to your own staff and subcontractors who need it to prepare the quote and who are bound by equivalent confidentiality obligations. Breach of this clause results in immediate termination.

11. Compliance with privacy, spam and telemarketing laws

You must comply with all applicable laws in dealing with Leads and homeowners, including the Privacy Act 1988 (Cth) and Australian Privacy Principles, the Spam Act 2003 (Cth), the Do Not Call Register Act 2006 (Cth) and applicable telemarketing standards, and the Australian Consumer Law, plus all state electrical-safety and licensing requirements.

12. Suspension and termination

• Either party may terminate with 14 days' written notice; there are no lock-in contracts
• We may suspend or terminate immediately for: lapsed licences or insurance, breach of contact standards or data restrictions, resale of Leads, non-payment, serious or repeated homeowner complaints, or unlawful conduct
• On termination you remain liable for Leads already delivered, and your data obligations (clause 9–10) survive termination

13. Complaints

You must maintain a complaints contact and handle homeowner complaints professionally. Complaints about Solar Relay can be sent to info@solarrelay.com.au — see our Complaints Policy. We record homeowner complaints against Providers and take them into account in ongoing participation.

14. Liability

Leads are provided as verified enquiries only — no guarantee is given that any Lead will result in a sale. To the maximum extent permitted by law, each party's liability under this agreement is limited to the fees paid or payable for Leads in the 3 months before the claim, and neither party is liable for indirect or consequential loss. Nothing limits liability that cannot be limited by law, and nothing affects a homeowner's rights under the Australian Consumer Law against you.

15. Governing law

This agreement is governed by the laws of Victoria, Australia, and the parties submit to the jurisdiction of the courts of Victoria.